Parts & Service Administrator
Branch: Rotorua
by Giltrap AgriZone | Sep 26, 2023
What we are looking for:
We currently have a unique opportunity to join our Rotorua team as a full-time Parts & Service Administrator. This is a multifaceted and busy role that is the lynch pin between our customers and our Workshop – coordinating, scheduling and invoicing repair and service jobs as well as arranging any required outwork. Additionally, this role provides administrative support to the branch, assisting with the day to day running of the branch, including reception and general office duties, liaising with the wider admin function, and completing day to day administrative tasks such as preparing warranty documents, staff timesheets, processing invoices and vehicle registration.
Importantly, this role involves working with the Parts Manager to identify, order and distribute tractor and machinery parts to our technicians and customers, as well as parts stock management, logistics, receipting and invoicing.
What we are all about:
Giltrap AgriZone (GAZ) is one of New Zealand’s largest agricultural machinery dealerships but is still a privately owned and operated family business. We’ve continued to grow because we care about and understand what farmers and rural contractors need, and we have a very strong commitment to customer service and finding quality solutions. We specialise in servicing the brands we sell, including Case IH, New Holland, Giltrap Engineering, Manitou, Hustler to name a few.
What you will have:
You will need to be confident coordinating all parts and service-related activities and have excellent customer service skills and phone manner. You will need to be able to work independently and be able to work with interruptions, deadlines and multi-task while being able to maintain a professional and friendly manner.
We'd like you to be computer literate and have a sound knowledge of the Office Suite. The role includes multiple responsibilities on a variety of systems, all of which you will be guided through whilst you learn.
Our ideal person will have:
- A strong customer service focus.
- A mechanical interest in agricultural equipment and be willing and able to learn new skills.
- Previous experience in a Service Advisor and/or Parts Interpreter role.
- Experience with stock control.
- Administrative experience in an office setting.
- Great verbal and written communication skills and attention to detail.
- Good judgement and adaptability.
- Self-motivated and confident in their own ability.
- Strong organisation and workload management skills, including the ability to prioritise work and reprioritise when necessary to adapt to constant (and sometimes conflicting) demands.
- Computer savvy and comfortable learning new systems
If this sounds like the right opportunity for you, we'd love to talk to you. Please contact Graeme Wilson for a confidential discussion on 027 520 3123 or APPLY NOW.
We will be assessing applications as they are received so we encourage you to apply promptly to avoid missing out on the opportunity.
