What we are looking for:
We currently have an opportunity for a Service Advisor to join our Service team based out of the Cambridge Branch. This role works closely with the Workshop Foreman scheduling work flow and driving productivity of our workshop and therefore the results of both the parts and service departments. You will act as the key contact between GAZ and our branch workshop customers for repairs and maintenance, servicing and aftersales accessory fitment while delivering quality service to all customers whilst also taking ownership of general branch admin tasks.
You will need to have excellent customer service skills and phone manner, whilst still being able to juggle your day-to-day tasks. That said, this is a great role with plenty to keep you occupied and a super team to keep you motivated and happy in your work. Whilst we are looking for an experienced admin, if you are a junior but think you have what it takes, please don’t hesitate to make contact as training is provided.
We’d like you to be computer literate and have a sound knowledge of the Office Suite. The role includes multiple responsibilities on a variety of systems, all of which you will be guided through whilst you learn but importantly, you’ll need to be able to work with interruptions, deadlines and multi-task while being able to maintain a professional and friendly manner. Hours are based on a standard 40-hour week.
What we are all about:
Giltrap AgriZone (GAZ) is one of New Zealand’s largest agricultural machinery dealerships but is still a privately owned and operated family business. We’ve continued to grow because we care about and understand what farmers and rural contractors need, and we have a very strong commitment to customer service and finding quality solutions. We specialise in servicing the brands we sell, including Case IH, New Holland, Giltrap Engineering, Manitou, Hustler to name a few.
We strive to ensure our workshop has Technicians who have robust knowledge of tractors and specialised training in the most up-to-date technology.
What you will have:
- A strong customer service focus.
- A proven background providing administrative support.
- Be mechanically savvy.
- Great communication skills, good judgement and adaptability.
- Self-motivated and confident in their own ability.
- Strong organisation and workload management skills, including the ability to prioritise work and reprioritise when necessary to adapt to constant (and sometimes conflicting) demands.
- Computer savvy and comfortable learning new systems.
If this sounds like the right opportunity for you, we'd love to talk to you. Apply online for this role or contact Michael Ritch for a confidential discussion.
Giltrap AgriZone is committed to training and developing its staff and offers highly competitive remuneration as well as internal progression for the right people.
We will be assessing applications as they are received so we encourage you to apply promptly to avoid missing out on the opportunity.
